Get in Touch
Have a question about our products or your order? We're here to help.
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Contact Information
Address
WOOD SHOP Ltd
123 Design Street
London, W1D 3QF
United Kingdom
Business Hours
Monday - Friday: 9:00 - 17:00 GMT
Saturday - Sunday: Closed
Shipping Information
Free Standard Shipping: All UK orders over £80
Express Shipping: £15 (2-4 business days)
EU & International: From £25
Returns & Exchanges
We want you to love your purchase. If you're not completely satisfied, return unused items within 30 days for a full refund. Contact us at hello@slatura.co.uk to start your return.
Frequently Asked Questions
We ship to all UK addresses and most European countries. Shipping is free on all orders over £80 within the UK. For other countries, shipping costs are calculated at checkout.
We offer a 30-day return policy on all unused items in their original packaging. Simply contact us to initiate a return, and we'll provide a prepaid shipping label. Refunds are processed within 5-7 business days of receiving the item.
Standard shipping takes 5-10 business days. Express shipping (£15) delivers within 2-4 business days. All orders are dispatched from our warehouse in London.
Our wood products are finished with natural oils that protect and enhance the grain. Dust regularly with a soft cloth. For deeper cleaning, use a damp cloth and dry immediately. Avoid direct sunlight and heat sources. We recommend re-oiling annually with our Wood Care Kit.
Our wall panels come with comprehensive installation guides and all necessary hardware. For professional installation, we partner with certified installers across major UK cities. Contact us for a quote.
Product Care Guide
Our products are designed to last. With proper care, they'll become even more beautiful over time.
Wood Products
- • Dust regularly with a soft, dry cloth
- • Avoid direct sunlight and heat sources
- • Clean with slightly damp cloth if needed
- • Re-oil annually for best results
Ceramic & Glass
- • Hand wash with mild soap
- • Avoid extreme temperature changes
- • Handle with care—each piece is unique
- • Use felt pads on surfaces